Gambling operators in France are strengthening their terms and conditions as disputes linked to player fraud increase, according to the latest report from the Médiateur des jeux.
The 2025 report notes that cases involving suspected or confirmed fraud have “increased considerably,” driven both by a rise in fraudulent activity and improved detection methods by operators.
Account management methods are now applying the higher level of disciplining. Players have contested multiple accounts being shut down for things like account sharing or accounts being connected to other users (multiple accounts). Some operators have taken 50% of the account balance of players claiming that they were deducted for incidents. Many times, that money is still being kept.
However, players do not always receive all the information that is submitted to the mediator for review. Operators provide the mediator with the evidence that support their claims against their players, but due to the confidentiality of the parties involved, “the mediator cannot provide players with some of these details.”
Operators have taken more strict measures since the Autorité Nationale des Jeux (ANJ) is preparing to issue new guidelines on fraud. Isabelle Falque-Pierrotin, president of ANJ, confirmed that an updated “best practices” guide will be issued before the summer of 2023.
Dispute resolution request to mediators have also increased overall. There were 1856 total requests submitted to the mediator in 2025, which represents a 20% increase year-over-year. Most of the requests were in relation sports betting companies — one of the few regulated sports betting vertical in France — with the majority of issues relating to blocked accounts and funds being held by the operator as a consequence of an undetermined with withdraw.
Therefore, there is still tension between strong fraud controls & having fair relations with customers, and people in this industry believe that dispute resolution process should meet both sides’ needs equally.
Oliver De Bono, CEO of Quantum Gaming, said:
What we’re talking about is a framework that protects players, and in some cases operators, to ensure that before reaching a serious legal dispute, there is an intermediary.
In France, the debate is increasingly focused on fraud: operators are reinforcing safeguards, while players demand greater transparency when funds are restricted. The Médiateur des jeux remains at the centre of this tension, reviewing cases while warning that violations such as shared accounts, false documentation, or attempts to bypass restrictions can lead to closures and frozen balances.
