The Malta Gaming Authority (MGA) has published a new regulatory report identifying shortcomings in current self-exclusion systems used by licensed operators, urging improvements to better protect vulnerable players and strengthen responsible gambling safeguards.
The findings reflect growing regulatory scrutiny on how exclusion tools are implemented and enforced across the online gambling sector.
According to the report, some self-exclusion mechanisms fail to fully prevent excluded players from accessing gaming accounts, while inconsistencies in verification processes create gaps that can be exploited. The MGA emphasised that operators must ensure that exclusion requests are applied effectively across all platforms and products, without delay or technical loopholes that could undermine their purpose.
The authority also noted that voluntary exclusion tools should be easier for consumers to activate and exit only under strict, controlled conditions. The MGA is encouraging licensed operators to review and reinforce their systems to ensure that self-exclusion functions as a meaningful support measure, rather than a nominal feature.
The report comes amid broader efforts by the MGA to strengthen responsible gambling frameworks, with the regulator continuing to monitor and engage with operators to address areas of concern and improve protections for players in the Maltese regulated market.
