AskGamblers’ Casino Complaint Service (AGCS) has surpassed a major milestone, successfully recovering over $74.3 million for online casino players since its inception in 2009.
Available in six languages, the AGCS has processed more than 90,000 complaints, resolving over 23,000 cases to date. The platform offers users a clear and organized way to raise issues related to payments, account access, bonuses, and software malfunctions.
Recent data shows the service is becoming more effective. In Q1 2025 alone, AGCS helped players reclaim $2.59 million, almost 40% of the total recovered in 2024. The current average recovery rate stands at $28,947 per day, marking a 53.8% increase compared to last year’s daily average of $18,826.
Danijela Pavlovic, Customer Support Team Lead at AskGamblers, mentioned:
In 2009, we recognised that thousands of players were having issues withdrawing funds from online casinos, and since then, the AGCS has worked tirelessly to resolve these issues for users.
Our latest triumph of recovering $110,000 for a user is a testament to the work of the unique AGCS team, who strive to offer a dedicated and straightforward service for players.
Last year, we recorded a 28.57% increase in the number of complaints received compared with the previous year, with the AGCS team recovering an average of $18,000 per-day for users across all languages and affiliate programmes.
