The UK Gambling Commission (UKGC) has announced updates to its Licence Conditions and Codes of Practice (LCCP) to enhance consumer protection and pave the way for the government’s upcoming statutory levy.
These changes align with the 2023 White Paper: High Stakes – Gambling Reform for the Digital Age and follow a public consultation.
Key updates include:
- From 31 October 2025, all gambling operators must prompt customers to set financial limits before their first deposit and allow easy review and modification of these limits.
- Customers will receive biannual reminders to review account and transaction details, encouraging informed financial decisions.
- Operators must clearly state in terms and conditions whether customer funds are protected in case of insolvency, specifying protection levels and methods.
- The existing requirement for operators to contribute to research, prevention, and treatment organisations will be removed near the 6 April 2025 introduction of the statutory levy, making it redundant.
These rules ensure higher industry standards, providing uniform consumer protections across all gambling businesses.
Tim Miller, the Commission Executive Director for research and policy, mentioned:
These changes illustrate our commitment to ensuring gambling is fair and open by improving consumer empowerment and choice. These changes will help consumers decide on deposit limits, enable them to keep track of their spending and ensure they are fully aware of what happens to their funds should an operator become insolvent. We will now continue our work to deliver our remaining White Paper commitments, including our programme of evaluation.
Follow our Telegram channel
